Effective Date: October 1, 2026
1. Agreement to Terms
These Terms of Service ("Terms") govern the cleaning services provided by Simply Epic Clean LLC ("Simply Epic Clean," "Company," "we," "us," or "our") to customers ("Customer," "you," or "your").
By booking, purchasing, or receiving our cleaning services, you agree to these Terms to the extent permitted by applicable law. Where affirmative acceptance is legally required, we will obtain that acceptance through our booking or other authorized process.
These Terms should be read together with our Cancellation and Rescheduling Policy, 48-Hour Satisfaction Guarantee, and Privacy Policy. Where a separate policy provides additional details, the documents will be interpreted consistently wherever reasonably possible.
If you are booking on behalf of a property owner, tenant, host, property manager, or other organization, you represent that you have authority to arrange the services and accept the applicable booking terms.
2. Services Provided
Simply Epic Clean provides professional cleaning services primarily for residential properties, including:
- Standard residential house and apartment cleaning.
- Deep cleaning.
- Recurring cleaning.
- Move-in and move-out cleaning.
- Airbnb, vacation rental, and short-term rental turnover cleaning.
- Apartment turnovers and property make-ready cleaning.
The services included in an appointment are determined by the selected cleaning package, the applicable cleaning checklist, any authorized add-ons, and written booking confirmations.
Services not expressly included in the booking are not automatically included.
We may decline work that is unsafe, unlawful, outside the agreed scope, or beyond our equipment, staffing, or professional capabilities.
3. Booking and Scheduling
Customers may request cleaning services through our website, ScheduleDrop booking system, telephone, text message, or other authorized channels.
Bookings are subject to availability and confirmation.
Customers must provide accurate information regarding the property, requested services, preferred appointment date, property condition, and access arrangements.
We may request additional information when necessary to provide an accurate estimate or determine whether the requested service can be performed.
A requested appointment is not guaranteed until confirmed through an authorized Company booking process.
Appointment times are subject to reasonable scheduling adjustments arising from operational circumstances.
4. Flat-Rate Pricing and Estimates
Simply Epic Clean uses flat-rate pricing based on factors such as property size, cleaning type, service frequency, and selected options.
The applicable quoted price is displayed or communicated before the customer confirms the booking.
For services quoted at a flat rate, the Company does not charge customers by the hour.
There are no undisclosed mandatory service charges. Any applicable taxes, selected add-ons, or authorized adjustments will be disclosed as required.
If the customer provides materially inaccurate information about the property, or if conditions differ substantially from those disclosed, we may explain the additional work required and request authorization for an adjusted price.
We will not perform chargeable additional services without the customer's authorization.
If the customer declines a proposed adjustment, the Company may perform only the originally agreed work where practical or discuss alternative scheduling or cancellation arrangements.
5. Payment Authorization and Processing
Simply Epic Clean operates as a cash-free cleaning service.
Customers are required to provide a valid payment card through our authorized booking and payment platform.
A payment card is securely saved through the designated payment provider at booking.
The payment method is preauthorized approximately 48 hours before the scheduled cleaning appointment and charged on the day of cleaning, ordinarily after the service is completed.
A preauthorization is generally a temporary authorization hold rather than a completed payment. The issuing bank or payment provider determines when a hold is released.
By confirming a booking and accepting the applicable payment terms, the customer authorizes Simply Epic Clean and its designated payment providers to process the agreed cleaning charge and any properly applicable cancellation, rescheduling, lockout, or authorized additional-service fees.
Payments may be processed through ScheduleDrop and its integrated providers, including Stripe where applicable.
Customers must maintain a valid payment method. If an authorization fails, we may request updated payment information or arrange a change to the appointment.
6. Cancellation and Rescheduling
Cleaning appointments reserve time for assigned cleaning professionals. To protect that reserved time, the following cancellation and rescheduling terms apply unless another arrangement is expressly agreed in writing.
At least 48 hours before the scheduled appointment: Cancellations and rescheduling requests are free of charge.
Less than 48 hours before the appointment, but before the calendar date of service: A fee equal to 50% of the booked cleaning price applies.
On the calendar date of the scheduled appointment: A fee equal to 100% of the booked cleaning price applies to customer-initiated cancellations or rescheduling.
For clarity, the same-day rule takes precedence over the general within-48-hours rule.
Rescheduling requests are subject to availability. A requested new appointment time is not guaranteed.
Applicable fees may be charged to the authorized payment method on file.
We may exercise reasonable discretion in extraordinary circumstances or when sufficient advance notice allows us to avoid unnecessary travel or scheduling losses. Such discretion is not a guaranteed exception.
These charges are intended to reasonably address reserved professional time and associated scheduling losses and apply only to the extent enforceable under applicable law.
7. Property Access and Lockouts
Customers are responsible for ensuring that the property is accessible at the scheduled appointment time.
This includes providing accurate and working:
- Gate and building entry codes.
- Door or smart-lock codes.
- Lockbox combinations.
- Parking and access instructions.
- Building permissions and security procedures.
- Other entry information required to perform the cleaning.
Customers must ensure that occupants, guests, pets, or other circumstances under their control do not prevent access or make the scheduled service impracticable.
A lockout occurs when the cleaning professional cannot obtain reasonable access to perform the scheduled service because of a customer-controlled access issue.
Examples include nonworking gate, door, or lockbox codes, locked entrances, missing access permissions, or an occupied property that cannot be serviced as scheduled.
Lockouts are treated as same-day cancellations and are subject to a fee equal to 100% of the booked cleaning price.
Where a customer informs us of an access problem before the cleaning professional departs, we may consider an alternative arrangement when reasonably possible.
8. Customer Responsibilities
Customers agree to:
- Provide accurate property and service information.
- Ensure reasonable access to the property.
- Make water and electricity available where needed.
- Secure cash, jewelry, valuables, sensitive documents, and fragile belongings.
- Disclose known property hazards and damaged surfaces.
- Identify materials requiring special cleaning instructions.
- Secure pets when necessary for safety.
- Communicate any special requirements before the appointment.
- Ensure the property can be cleaned safely and lawfully.
Customers are responsible for obtaining any required permission from property owners, landlords, building management, or homeowners associations.
9. Service Scope, Exclusions, and Unsafe Conditions
The scope of each cleaning is limited to the purchased service and any authorized additions.
Unless expressly agreed, cleaning services do not include hazardous waste removal, biohazard remediation, mold remediation, pest extermination, extensive hoarding cleanup, major construction debris removal, repairs, or other specialized services.
Cleaning professionals may decline work involving unsafe conditions, exposed electrical hazards, aggressive animals, unstable furnishings, bodily fluids, or unreasonable fall risks.
We do not guarantee removal of permanent staining, corrosion, discoloration, deterioration, or preexisting damage.
Customers should disclose delicate surfaces, unusual finishes, and special product restrictions before cleaning begins.
If unsafe or materially undisclosed conditions prevent performance, we will review the circumstances and determine any applicable charges in accordance with these Terms and governing law.
10. Airbnb, Vacation Rental, and Short-Term Rental Turnovers
For Airbnb, vacation rental, and short-term rental turnover services, hosts and property managers are responsible for:
- Providing linens, towels, and guest supplies unless otherwise agreed in writing.
- Ensuring departing guests have completed checkout before the scheduled cleaning.
- Coordinating guest departure and next-guest arrival times.
- Providing accurate entry instructions.
- Making replacement supplies available and accessible.
- Disclosing unusual cleaning conditions.
- Communicating property-specific turnover requirements.
Cleaning availability and turnaround times are not guaranteed.
Actual completion times may be affected by late guest departures, property conditions, access delays, staffing, supply shortages, and other operational factors.
Simply Epic Clean does not guarantee completion before the next guest's arrival unless a specific completion commitment has been expressly accepted in writing.
Additional cleaning caused by excessive guest messes, unexpected conditions, or requirements beyond the agreed scope may require customer approval and additional charges.
11. Move-In, Move-Out, and Make-Ready Cleaning
Move-in, move-out, apartment turnover, and property make-ready services are performed according to the agreed checklist and scope.
Customers and property managers must disclose relevant property conditions, including occupancy status, available utilities, construction debris, unusual buildup, and any required access coordination.
These services do not automatically include maintenance, repairs, painting, pest treatment, junk removal, or restoration.
Customers are responsible for ensuring the property is ready for the scheduled service.
12. Recurring Cleaning Services
Recurring services are scheduled according to the agreed cleaning frequency, service scope, and available appointment times.
Pricing may be adjusted when the cleaning frequency, property conditions, or requested scope changes materially.
Customers will be informed of applicable price changes before affected future services.
Each recurring appointment remains subject to the cancellation and rescheduling policy.
Customers may discontinue future recurring appointments, subject to fees applicable to appointments already reserved.
Recurring service does not guarantee assignment of the same cleaning professional or indefinite availability of a particular appointment time.
13. The Simply Epic Promise — 48-Hour Satisfaction Guarantee
Simply Epic Clean is committed to providing cleaning services consistent with the agreed scope.
If an included area was missed or inadequately cleaned, customers must notify us within 48 hours after completion of the cleaning appointment.
Customers should identify the specific concern and provide photographs when reasonably possible.
We will review the reported concern and, when the issue qualifies under the guarantee, arrange a complimentary re-clean of the verified affected areas within the original service scope, subject to reasonable scheduling availability.
The guarantee does not automatically extend to:
- Services not included in the original booking.
- New messes occurring after the cleaning.
- Permanent stains or preexisting damage.
- Areas inaccessible during the original appointment.
- Conditions changed by guests, occupants, pets, or other parties after service.
- Additional cleaning services that were not purchased.
The Simply Epic Promise provides a corrective re-clean rather than an automatic refund.
Nothing in this guarantee excludes refunds or other remedies required by applicable Texas or federal law.
14. Customer Complaints and Service Concerns
Customers are encouraged to report concerns promptly so that we can investigate and offer an appropriate resolution.
We may request photographs, service records, booking details, or other reasonably necessary documentation.
Depending on the circumstances, a resolution may involve a qualifying re-clean, clarification of the service scope, another mutually agreed remedy, or a refund where appropriate or legally required.
The satisfaction guarantee's reporting period does not extinguish nonwaivable legal rights.
15. Property Damage and Incident Reporting
Customers should report suspected cleaning-related property damage as soon as reasonably possible after discovery.
Reports should identify the affected property and include photographs or supporting information when available.
Simply Epic Clean may investigate the incident, review available service records, consult the assigned cleaning professional, and request reasonable information regarding the property's condition and value.
We are not responsible for preexisting damage, normal wear and tear, inherent defects, or losses not caused by our services, except where applicable law provides otherwise.
16. Refunds and Credits
The Simply Epic Promise ordinarily provides a qualifying re-clean rather than a refund.
Refunds or credits outside the guarantee may be considered at the Company's discretion, subject to applicable consumer rights.
A discretionary refund is not guaranteed merely because a request is made.
Refund decisions may consider the services provided, booking terms, documented concerns, and any legal obligations.
Approved refunds will ordinarily be issued through the original payment method where feasible.
17. Billing Disputes and Chargebacks
Customers are encouraged to contact Simply Epic Clean promptly about billing concerns before initiating a chargeback so that we have an opportunity to review the issue.
This request does not restrict the customer's right to dispute charges through a financial institution or exercise applicable consumer protections.
When a payment dispute or chargeback occurs, Simply Epic Clean may submit reasonably necessary documentation to payment processors, financial institutions, or other authorized parties.
Documentation may include booking confirmations, accepted terms, payment authorizations, appointment reminders, communications, service records, photographs, and applicable cancellation or lockout records.
Information will be handled in accordance with our Privacy Policy and applicable law.
18. Scheduling Delays and Company-Initiated Cancellations
We make reasonable efforts to perform services at confirmed appointment times.
Weather, emergencies, illness, transportation disruptions, equipment failures, or other circumstances may require a scheduling change.
We will make reasonable efforts to notify affected customers and arrange an appropriate alternative.
We do not guarantee assignment of a particular cleaning professional.
If Simply Epic Clean cancels an appointment and does not provide the service, the customer will not be charged a customer cancellation fee for that Company-initiated cancellation.
19. Cleaning Professionals
Services may be performed by authorized cleaning professionals assigned or coordinated by Simply Epic Clean.
Assignments may change due to availability, scheduling, safety, or operational requirements.
Customers should direct Company-related billing concerns, complaints, and booking changes to Simply Epic Clean.
These Terms do not determine the legal employment or independent-contractor classification of any cleaning professional.
20. Customer Communications, Text Messages, and AI
Simply Epic Clean may communicate through telephone calls, text messages, email, and automated systems for estimates, appointments, reminders, payments, and customer support.
We may use ScheduleDrop and AI-assisted technologies for customer communications and scheduling.
Where enabled, communications may be recorded, transcribed, or summarized for customer service, quality assurance, scheduling, and dispute resolution.
Required recording notices and legally necessary consent will be obtained.
Promotional communications are subject to applicable consent and opt-out requirements.
Customers may reply STOP to opt out of text messages, and may contact hello@simplyepicclean.com regarding communication preferences.
Message and data rates may apply.
Additional details appear in our Privacy Policy.
21. Promotions and Discounts
Promotional offers are subject to their stated eligibility requirements, expiration dates, exclusions, and redemption instructions.
Unless expressly stated otherwise, promotional discounts cannot be combined or exchanged for cash.
Offers apply only to qualifying services and transactions.
Any advertised promotional conditions will be honored in accordance with applicable law.
22. Limitation of Liability
To the extent permitted by Texas law, Simply Epic Clean LLC is not liable for indirect, incidental, special, or consequential losses arising from cleaning services.
To the extent legally enforceable, the Company's aggregate contractual liability for a claim arising from an affected cleaning service is limited to the amount paid for that service.
These limitations do not apply to liability or remedies that cannot lawfully be limited or excluded.
Nothing in these Terms is intended to waive rights protected by the Texas Deceptive Trade Practices–Consumer Protection Act or other applicable consumer protection laws.
23. No Waiver of Nonwaivable Consumer Rights
Nothing in these Terms is intended to waive or restrict rights or remedies that applicable Texas or federal law makes nonwaivable.
If a provision is found unenforceable, it will be limited or severed to the extent legally permitted, without invalidating the remaining provisions where possible.
24. Privacy and Customer Information
Simply Epic Clean collects and processes information necessary to provide cleaning services, manage appointments, process payments, communicate with customers, and administer business operations.
Our Privacy Policy describes how customer information is collected, used, shared, retained, and protected, including information processed through ScheduleDrop and AI-assisted services.
25. Changes to These Terms
Simply Epic Clean may update these Terms to reflect changes in services, operations, technology, or legal requirements.
Updated Terms will be published with a revised effective date.
Material changes will not automatically alter an existing confirmed booking without appropriate agreement or other lawful basis.
26. Governing Law
These Terms are governed by the laws of the State of Texas, without limiting mandatory legal protections available under applicable law.
27. Contact Information
Simply Epic Clean LLC
3333 Preston Rd, Ste 300-1598
Frisco, TX 75034
Phone: (469) 388-0800
Email: hello@simplyepicclean.com
A Better Clean. Simply Epic.